RETURNS AND REFUNDS:

GIFTS:

– If a gift order is cancelled by the customer, the refund process would be:

Cancelling in 24hours from the ordered time – 80% refund.

Cancelling in four days from the ordered time – 60% refund, post one week, it would not be refunded and could be used as store credits.

Please note that any amount will not be refunded if the order’s work has already begun by the time of refund request. Any amount will not be refunded for the cancellations with lesser than the above mentioned periods.

– If a gift order is cancelled by us due to any unforeseen circumstances, the full amount would be refunded to the customers.

SURPRISES:

– If any surprise booking is cancelled by the customer, the refund process would be:

Cancelling one week prior to the delivery date – 50% refund.

Cancelling four days prior to the delivery date – 30% refund.

Cancelling 24 hours prior to the delivery date – No Refund

Any amount will not be refunded for the cancellations with lesser than the above mentioned periods.

– If a surprise booking is cancelled by us due to any unforeseen circumstances, the customers would be provided with alternative and reasonable plans or the full amount would be refunded to the customers.

EVENT MANAGEMENT:

– If any event booking is cancelled by the customer, the refund process would be:

Cancelling 10 days prior to the event date – 60% refund.

Cancelling 5 days prior to the delivery date – 30% refund.

Any amount will not be refunded for the cancellations with lesser than the above mentioned periods.

*Percentage of the refund would be calculated on the booking amount/advance paid.

– If an event is cancelled by us due to any unforeseen circumstances, the customers would be provided with alternative and reasonable plans or the full amount would be refunded to the customers.